Credit Terms

Credit is a prepaid balance on your ZorQelis AI account that pays for requests to the SoreQen API. It is denominated in US dollars and held internally in millionths of a dollar, which is the unit small requests are priced in.

Credit is not a deposit, not a stored-value instrument, and not money held on your behalf. It is an advance payment for a service, and it confers no interest, no ownership, and no claim on ZorQelis AI beyond the service it pays for.

• ·Purchases are charged in US dollars. The amount shown on the button is the amount charged: nothing is added at checkout and nothing is converted, because the rate card, the purchase and the balance are all in the same currency.
• ·Your card issuer may apply its own foreign-transaction fee or conversion. That is between you and your issuer; ZorQelis AI neither receives nor controls it.
• ·A dollar of credit costs a dollar. There is no volume discount, no minimum commitment and no subscription.
• ·Payments are handled by our payment processor. ZorQelis AI does not receive or store your card details.
• ·Credit is added when the processor confirms the payment. If a payment is authorised but not captured, no credit is added and the authorisation is released by your issuer in the ordinary course.

• ·Each API request is priced from the published per-token rates for the model used, and the amount is deducted as the request completes.
• ·Reasoning tokens are billed as output tokens. They are generated by the model, and requesting more reasoning is requesting more work.
• ·A request you cancel mid-stream is charged for what was generated before you disconnected. The computation had already been performed.
• ·When the balance is exhausted, requests are refused with an error rather than served on credit. There is no overdraft and no way to incur a debt.
• ·A request whose input alone would cost more than the remaining balance is refused before it runs, and a reply is capped at what the balance can pay for. A single request cannot leave the balance negative by more than a rounding amount.

Every charge is itemised in the console, with the model, token counts, latency and cost of each individual request. Those records are the account of what was spent.

Credit does not expire. It remains available for as long as your account is open, whether or not you use it.

If your account is closed — by you, or by us under the Terms of Service — any unspent credit is refunded under clause 5, save where the closure follows a breach of the Acceptable Use Policy.

• ·Unspent credit may be refunded on request within 30 days of the purchase that added it, to the original payment method. Ask at billing@zorqelisai.com.
• ·Spent credit is not refundable. The compute it paid for has been performed and cannot be returned.
• ·We may refund a charge at our discretion outside that window — for a duplicate purchase, a billing error of ours, or a service failure that made the credit unusable.
• ·Credit is not transferable between accounts, not redeemable for cash, and cannot be sold or assigned.

Nothing here limits rights you have under consumer law that cannot be excluded by agreement.

Per-token rates may change. Credit already purchased is not revalued: it is a balance in dollars, and a rate change alters how far a dollar goes rather than how many dollars you hold.

Material increases are announced at least 30 days before they take effect. If you do not accept a change, you may request a refund of unspent credit under clause 5 within that notice period, whether or not the 30-day window in that clause has passed.

If you believe a charge is wrong, tell us within 60 days of it appearing. We will investigate against the usage records and correct any error of ours by adding credit or refunding, at your choice.

Raising a chargeback with your card issuer before contacting us may result in the account being suspended while the dispute is resolved, because we are required to freeze the balance in question.

These Credit Terms form part of the Terms of Service and are read with them. Where they conflict on a question of credit specifically, these terms govern. Use of the API remains subject to the Acceptable Use Policy.

ZorQelis AI — billing enquiries: billing@zorqelisai.com. Anything else: legal@zorqelisai.com.